by Dwayne Regehr
When you contact Earthworks for a quote on a patio, you may find our process is a little different than other landscapers.
For most other companies, it is standard practice to schedule a meeting with potential customers to introduce themselves and gather the necessary information for an accurate and detailed cost estimate. This is also part of their sales strategy.
For many years, that was our method too, but as Earthworks grew, I found myself spending more and more time on the road, especially in early summer, racing from one meeting to the next, trying to keep up with a growing number of inquiries.
In 2019, I found that after a long day of working alongside my crew, I frequently had another 4 to 5 hours of meetings with potential customers in the evening. It was difficult to maintain that pace, and with the beginning of the pandemic in the spring of 2020 I was forced to find a new way of working.
What I do now is more sustainable for me, and I hope more time-efficient for you as well. Here’s how I operate:
If the project fits your budget and you feel that you would trust the Earthworks crew to work on your yard, it is then time to meet in person.
I will come to your home to discuss the project in detail. In that meeting we will review the initial quote and discuss your goals for the project. I can offer some feedback and perhaps make suggestions of ways to enhance the project or make it more economical.
About 85% of the time the final project remains very close to what we saw in the preliminary quote. But sometimes, we’ll make significant changes to the plan.
If you are considering a fairy simple, rectangular patio, a written quote is usually sufficient, but if the plan is a little more complex, a more detailed design may be required. If necessary, we can go through 2 or 3 drafts, refining the design into something that fits your budget and lifestyle.
Once the design work is done, and the quote is finalized, if you decide to proceed with the project, we will give you an approximate start date.
At this point we usually take a deposit of roughly 25% of the total cost of the project to hold your place in our schedule. On larger projects, we may ask for another 25% after the first week of work, and the balance would be due on completion.
In the early summer, you may need to wait as much as 2 or 2 1/2 months from when you book the work with us. Later in the summer, the wait will be much shorter.
The majority of our work is covered by a guarantee lasting 5 to 7 years. Patio repairs are only guaranteed for a year from the date of completion.
We'd love to talk about your landscaping project. Send us an email at email@example.com.
We had many contractors come to give estimates and we chose Earthworks. Dwayne's estimate on when he could do the project was incredible and he charged us what he quoted. We had done some changesRead more … after the initial meeting and within 24 hours we had a revised estimate sent to us for review and he made additional suggestions to us for consideration. He actually was able to start before the estimated date and we couldn't be happier with our new backyard space. I was most impressed when emailing questions that he would answer them very quickly. Not only was the workmanship excellent but the professionalism in returning questions and offering alternative solutions exceeded our expectations!!!!
On time, on budget as promised. Dwayne and his crew worked hard and left nothing behind. The grass looks great, the deck is amazing. We tested it this weekend with a group of family members,Read more … nobody fell through!
We heard about this company and the good work they do from a family member. We subsequently hired them to do a large interlocking brick patio and raised stone planter at the rear of our house. TheRead more … patio was large, with an intricate design. I was extremely impressed with their work, right from protecting our lawn from damage to the excellent work they did on the patio and planter. The crew was very pleasant and worked hard in very hot weather. We have already had many compliments on our new patio and planter and we will be hiring them to do a stone planter in our front yard next year. Very professional and service oriented, which is a nice trait in this day and age!
Very happy with the experience. The thought and care given to the creative side of our sidewalk and patio design was much appreciated and impressive. Dwayne took time to find out our style-then madeRead more … great suggestions on how our cobbles could flow to create the look we wanted. This was very important to me. The job came in on-time, on budget, and is gorgeous. I also very much appreciate the follow up from Earthworks to ensure the flagstone has remained properly seated. I highly recommend Earthworks if you're looking for excellent craftsmanship and not a "kit install" - you will get something unique and creative from from Dwayne and his team.