We value the confidence you have placed in us. We make every attempt to ensure that the work we do is done well. If something goes wrong, we make it right.
For patios, walkways and retaining walls, we guarantee our work for five years from the date of completion. Your retaining wall should stand straight. Your patio should not become wavy. Your walkway shouldn't sink. If there is a problem, we'll fix it.
For everything else – trees, shrubs, woodwork, etc. – we offer an unconditional one-year guarantee. If there is anything that is not to your satisfaction we will take care of it.
When we build a new patio, it is covered by a 5-year guarantee against shifting or settling.
We rarely need to do any major warranty work, but in roughly 10 to 15 percent of the patios we build, we see minor shifting that reveals itself in hairline cracks in the polysand that fills the spaces between pavers.
If you see those fine cracks developing in your patio, please contact us as soon as possible. The sooner we can seal up the cracks, the better it is for the patio. Too often, I hear from customers who have waited a couple of months to report cracks in their patio. They hesitate, not wanting to be a complainer.
Often, the hope is that given time, the crack will close up again on its own. While in some cases that may happen, it is always better to seal up the cracks so that dirt and weeds have no opportunity to get established.
We want to hear from you if there's a problem. It's not only important for us to fulfill our obligations to you: to do very high quality landscaping work, like we promised. But also, knowing how our past work is holding up years later is how we know if what we are doing is effective or not.
Hearing from customers like you is exactly how we've developed and refined our current techniques.
No meeting needed for a ballpark price. Just email us.